Privacy Policy

Last updated: October 30, 2026

This Privacy Policy explains how RETRIAX (“we”, “us”) collects, uses and shares personal information when you visit retriax.co, contact us or place an order.

Information we collect

  • Information you give us: your name, email address, shipping and billing address, phone number, order details and the messages you send us.
  • Payment information: payments are handled by our checkout and payment providers. We do not store your full card number.
  • Information collected automatically: IP address, browser and device type, pages viewed, referring website and similar data collected through cookies and similar technologies.

How we use your information

  • To process and deliver orders, handle returns and provide customer support.
  • To send order and shipping updates.
  • To send marketing emails if you signed up. You can unsubscribe at any time.
  • To operate, secure and improve our website, and to prevent fraud.
  • To measure and improve our advertising.
  • To comply with legal obligations.

How we share your information

We do not sell your personal information for money. We share it only as needed with service providers that help us run the store, including website hosting, our checkout platform (Shopify, on retriaxpay.com), payment processors, shipping carriers, email and analytics providers, and advertising platforms such as Meta. We may also disclose information when required by law or to protect our rights.

Cookies

We use cookies to keep your cart working, remember your preferences, understand how the site is used and measure advertising. You can block or delete cookies in your browser settings, but parts of the site, such as the cart, may stop working.

How long we keep information

We keep personal information for as long as needed to provide our services and to meet legal, tax and accounting requirements, then delete or anonymize it.

Your rights

Depending on where you live, including the EU, the UK and certain US states such as California, you may have the right to access, correct, delete or receive a copy of your personal information, to object to or restrict certain uses, to withdraw consent and to opt out of targeted advertising. To make a request, email support@retriax.co. You may also complain to your local data protection authority.

International transfers

Our service providers may process information in countries other than your own. Where required, we rely on appropriate safeguards for these transfers.

Children

Our store is not directed at children under 16, and we do not knowingly collect their personal information.

Changes

We may update this policy from time to time. The date at the top shows the latest version.

Contact

Questions about privacy? Email support@retriax.co.