Shipping Policy

Last updated: October 30, 2026

Processing time

Orders are normally dispatched within 24–48 hours on business days. Orders placed before 14:00 on a business day may ship the same day. Orders are not processed on weekends or public holidays.

Delivery time

Estimated delivery is 5–10 business days after dispatch. Delivery times are estimates and may be longer during peak periods, for remote areas or because of customs checks.

Shipping cost

Tracked shipping is free on orders over $70 USD. For other orders, the shipping cost is shown at checkout before you pay.

Tracking

When your order ships, we email you a tracking number. You can also check it on our Track Your Order page. Tracking may take a few days to update after dispatch.

Customs, duties and taxes

International orders may be subject to import duties, taxes or customs fees set by the destination country. These charges are not included in the price unless shown at checkout and are the responsibility of the recipient. Please check your local rules before ordering.

Address accuracy

Please make sure your shipping address is complete and correct. Contact us as soon as possible if it needs changing; we cannot change it once the order has shipped. Reshipping a parcel returned because of an incorrect address or a refused or uncollected delivery may cost extra.

Late, lost or damaged parcels

If your tracking has not updated for 10 business days or your parcel arrives damaged, email support@retriax.co with your order number and, for damage, photos of the parcel and item. We will work with the carrier and arrange a replacement or refund where a parcel is confirmed lost or damaged in transit.

Contact

Shipping questions? Email support@retriax.co.